12 Most Common Problems With The BMW 5 Series
The BMW 5 Series has long been a benchmark in the luxury sedan market, combining performance, comfort and cutting-edge technology. Since its introduction in 1972, this executive car has consistently set standards in its class.
Known for its sleek design, advanced features and dynamic driving experience, the 5 Series has become a favourite among car enthusiasts and business professionals alike.
Over the years, the 5 Series has evolved through seven generations, each bringing improvements and innovations. However, like any complex machine, it’s not without its issues. While BMW’s reputation for engineering excellence is well-deserved, owners and potential buyers should be aware of some common problems that can arise.
Let’s explore the 12 most frequent issues encountered with the BMW 5 Series.
1. Oil Leaks
One of the most prevalent problems in older 5 Series models is oil leakage. This often stems from deteriorating valve cover gaskets, oil pan gaskets or the notorious oil filter housing gasket. Regular inspections can catch these issues early, preventing more serious engine damage.
2. Cooling System Failures
The cooling system in the 5 Series can be a weak point, particularly in models from the early 2000s. Water pumps, thermostats and radiators are known to fail, potentially leading to overheating and expensive engine repairs if not addressed promptly.
3. Electric Window Regulator Issues
Many owners report problems with electric windows, particularly the regulators failing. This can result in windows that won’t open, close or that drop into the door.
4. iDrive System Glitches
The iDrive infotainment system, while innovative, has been known to experience software glitches and hardware failures. These can range from minor inconveniences to complete system shutdowns, affecting navigation, entertainment and vehicle settings.
5. Timing Chain Problems
Some 5 Series engines, particularly the N47 diesel engines, have experienced issues with timing chain wear. This can lead to expensive repairs if not caught early and in extreme cases, can cause catastrophic engine failure.
6. VANOS System Faults
The Variable Nockenwellen Steuerung (VANOS) system, which controls valve timing, can develop issues over time. Symptoms include rough idling, reduced performance and increased fuel consumption.
7. Turbocharger Failures
In turbocharged models, especially diesels, turbocharger failures are not uncommon. This can result in a significant loss of power and potentially expensive repairs.
8. Electrical Gremlins
The 5 Series is packed with sophisticated electronics, which can sometimes lead to mysterious electrical issues. These can manifest as random warning lights, battery drain or failures of various electronic components.
9. Suspension Wear
The complex suspension system in the 5 Series, while providing excellent ride quality, can be prone to wear. Control arm bushings, ball joints and shock absorbers may need replacement more frequently than in some other vehicles.
10. Fuel Pump Failures
High-pressure fuel pumps in some models, particularly those with the N54 engine, have been known to fail prematurely. This can cause poor performance, difficulty starting and potential engine damage if not addressed.
11. Sunroof Drainage Issues
Water leaks around the sunroof are not uncommon, often due to blocked drainage channels. This can lead to water ingress into the cabin, potentially damaging interior electronics and causing unpleasant odours.
12. Automatic Transmission Problems
Some owners have reported issues with automatic transmissions, particularly in older models. These can range from rough shifting to complete transmission failures, which can be very costly to repair.
Premium Servicing, None Premium Prices
While this list might seem daunting, it’s important to remember that many of these issues are preventable with proper maintenance and timely interventions.
This is where Volksmaster Ltd comes in. With our extensive experience in servicing premium vehicles like the BMW 5 Series, we’re uniquely positioned to help you keep your car in top condition.
At Volksmaster, we understand that owning a premium car shouldn’t mean paying premium prices for every service or repair. Our team of Main Dealer trained technicians brings a wealth of knowledge and expertise to every job, ensuring your 5 Series receives the care it deserves at a price that won’t break the bank.
“With our VW Odis software and our access to the online servicing portals, we are able to offer almost all “dealer only” works at a fraction of the cost of the dealers! “
With 30 years in the business, Volksmaster has built a reputation for excellence, transparency and competitive pricing. Our family-run business now boasts 4 branches, each equipped with the latest technology to tackle even the most sophisticated vehicle issues. Our motto, “Confidence In Quality”, isn’t just a catchphrase – it’s a promise we deliver on every day.
What sets Volksmaster apart is our unique blend of premium service and affordable pricing. We’ve cultivated a base of thousands of satisfied customers who appreciate our core values and commitment to transparency. Whether you’re dealing with one of the common 5 Series issues we’ve discussed or just need routine maintenance, our highly trained technicians are ready to help.
At Volksmaster, we believe in preventative maintenance. Regular check-ups can catch potential issues before they become major problems, saving you time and money in the long run. Our state-of-the-art diagnostic equipment allows us to pinpoint issues quickly and accurately, ensuring your 5 Series spends more time on the road and less time in the garage.
Don’t let the fear of high service costs keep you from enjoying your BMW 5 Series to its fullest. With Volksmaster, you can have confidence that your car is in capable hands, receiving top-notch care without the premium price tag. Experience the Volksmaster difference today – where quality meets affordability and your satisfaction is our top priority.
Visit us at any of our 4 branches for advice on any issues with your BMW 5 Series or an expert repair, service or MOT and experience the Volksmaster difference.
Heywood on 01706 622633,
and our Oldham Van Centre 0161 628 5270.
We also offer a highly convenient Collect & Return service or a Courtesy Car to ensure your routine is disrupted as little as possible while your vehicle is serviced, repaired or undergoes an MOT.
Arranging Your Service
Drop your car off
Simply drop your car off with us between 8am and 10am and in most cases your vehicle will be ready for collection the same day between 3.30 and 5.30. Outside these hours you are welcome to park.
Courtesy car
If your vehicle needs to stay with us for 1 day or longer then you are able to pre-book one of our courtesy vehicles to keep you mobile.
Pick up / drop off (5 mile radius)
The ultimate hassle free solution; one of our drivers will arrange to collect your vehicle from your home or place of work at a pre-arranged time and then return your vehicle when the work is complete. Our service advisors will contact you when the vehicle arrives on site during the day to discuss the progress of the work and then advise you of the time you can expect your vehicle back. Contact our service advisors for more details.
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Lots Of Amazing Reviews From Our Lovely Customers
- Came here to update my VW Polo ECU - even though my car was a bit temperamental with it, they managed to do it. Good and professional team.read moreread less
Arvy25/09/26 - I have used Volksmaster Oldham van centre a few times now, most recently for a faulty wheel bearing on my VW Golf. The service and communication I received from Zak and Jakk to resolve and diagnose the problem and then fix it was superb. Highly recommend this garage, your car is in safe hands. Cheers guys!read moreread less
Sobia Latif22/09/26×
Sobia Latif22/09/26I have used Volksmaster Oldham van centre a few times now, most recently for a faulty wheel bearing on my VW Golf. The service and communication I received from Zak and Jakk to resolve and diagnose the problem and then fix it was superb. Highly recommend this garage, your car is in safe hands. Cheers guys!Great quality work, very quick to get me booked in and the bodywork repair is immaculate!Great communication and nice to deal with, highly recommend!read moreread less
Damien McColgan22/09/26Visited today as problem with tyre pressure. Very courteous and helpful. Highly recommendedread moreread less
Jill Thornton22/09/26Great customer service at Volksmaster, Hollins Road. Polo in today for another year’s service and MOT. Always professional, efficient and friendly service. Excellent, thank you guys. 😎read moreread lessVolksmaster Ltd - Car and Van Centre (owner) - 2025-09-22Hi Sue, thanks so much for taking the time to leave a 5-Star review, we really do appreciate the support 🙂read moreread less
Sue Lyons22/09/26 - Excellent service and the staff are really friendly. Sent me a detailed health check video explaining what needed fixing as soon as possible/ in the next 3 months. When I asked for some of these to be added to the service it was done within the hour. Left a paper bag in my car with a water bottle and air freshener, thought it was a really nice gesture. Definitely recommend!read moreread less
Emily Moore17/09/26×
Emily Moore17/09/26Excellent service and the staff are really friendly. Sent me a detailed health check video explaining what needed fixing as soon as possible/ in the next 3 months. When I asked for some of these to be added to the service it was done within the hour. Left a paper bag in my car with a water bottle and air freshener, thought it was a really nice gesture. Definitely recommend! - Reset radio code within 5 minutes, Capital Manchester live and loud! One happy car driverread moreread less
Stevie Davis16/09/26Highly recommend and all the staff are all so friendly and professional. Cannot thank Elishia enough for how she dealt with the issue with the car.read moreread less
Lynne Derbyshire15/09/26A big thank you to Mandy and Nick and the rest of the team. Really regular and informative communication throughout the whole process and really friendly service with a smile. Impressed with the detailed video that the technician sends you after the diagnosis checks; never seen this from a garage before, a great touch! This is the 2nd time i've been here now and would recommend.read moreread less
G15/09/26×
G15/09/26A big thank you to Mandy and Nick and the rest of the team. Really regular and informative communication throughout the whole process and really friendly service with a smile. Impressed with the detailed video that the technician sends you after the diagnosis checks; never seen this from a garage before, a great touch! This is the 2nd time i've been here now and would recommend.Can’t recommend this garage enough, squeezed me in for a last minute diagnostic which was completed within 30 minutes of me making a phone call to them to book it in, and treated the cars needs on the spot. Every single member of staff are so kind and genuine. First time using this business and I won’t be going anywhere else in the future. Thank you so much.read moreread less
Cara Ward14/09/26×
Cara Ward14/09/26Can’t recommend this garage enough, squeezed me in for a last minute diagnostic which was completed within 30 minutes of me making a phone call to them to book it in, and treated the cars needs on the spot. Every single member of staff are so kind and genuine. First time using this business and I won’t be going anywhere else in the future. Thank you so much. - Wonderful service as always.Emily and Nicola always welcoming and great customer service.Work done is of the highest standard.Many thanks.read moreread lessVolksmaster Ltd (owner) - 2025-09-14Thank you for the 5-Star review, Chris! We are pleased you were happy with the services provided!read moreread less
Cris Jones14/09/26It’s my second time coming here and certainly not the last.Professionally done service. Kind people. Kept me up to date with all the details on the service.read moreread less
Gustavs Saurins11/09/26Very professional service. Jordan explained everything at both the drop off and pickup. Everything went smooth and all was clear. Highly recommend.read moreread less
Chris Miller11/09/26Went in for my Auxiliary and Cambelt changing on my Skoda, absolute first class service from start to finish.Receptionists were both professional and informative on the further work that was required on my vehicle.So glad I found this garage, would definitely recommend.Prices are really fair and they even wash your car afterwards...... BONUS 😂😂read moreread less
A Melling10/09/26×
A Melling10/09/26Went in for my Auxiliary and Cambelt changing on my Skoda, absolute first class service from start to finish.Receptionists were both professional and informative on the further work that was required on my vehicle.So glad I found this garage, would definitely recommend.Prices are really fair and they even wash your car afterwards...... BONUS 😂😂Great price for a great serviceread moreread lessVolksmaster Ltd (owner) - 2025-09-10Thanks Lee for taking the time to leave us a 5-Star review! 🙂read moreread less
Lee Gaskell09/09/26Took my car twice to the garage where faults were suddenly discovered resulting in around £4000 worth of work being done on the car but it still drives the same as before, now has a coolant leak warning, parking sensors coming up with errors. Seems every time my car is left there, other expensive work is suddenly discovered. Would not return againread moreread less
Mudasser Ahmed08/09/26×
Mudasser Ahmed08/09/26Took my car twice to the garage where faults were suddenly discovered resulting in around £4000 worth of work being done on the car but it still drives the same as before, now has a coolant leak warning, parking sensors coming up with errors. Seems every time my car is left there, other expensive work is suddenly discovered. Would not return again - Best garage around, have been using Volksmaster for years now. Very professional and great customer service. Would highly recommend.read moreread lessVolksmaster Ltd - Car and Van Centre (owner) - 2026-09-04Many thanks for taking the time to leave us a 5-Star review, William! We are pleased you were happy with our services 🙂read moreread less
William Ellis04/09/26Cheap and friendly very reliable, great service will definitely go to the Garage againread moreread less
Steven Stewart04/09/26⭐⭐⭐⭐⭐Fantastic service from Volksmaster. Everyone was so friendly, helpful and professional from start to finish.A special thank you to Jakk, who was brilliant and took the time to explain everything clearly. Also a big thank you to the lovely young lady on the front desk, who was so welcoming, friendly and gave me some really helpful advice.Really impressed with the service and would definitely recommend Volksmaster. Thank you! 😊read moreread less
Nat Kolade03/09/26×
Nat Kolade03/09/26⭐⭐⭐⭐⭐Fantastic service from Volksmaster. Everyone was so friendly, helpful and professional from start to finish.A special thank you to Jakk, who was brilliant and took the time to explain everything clearly. Also a big thank you to the lovely young lady on the front desk, who was so welcoming, friendly and gave me some really helpful advice.Really impressed with the service and would definitely recommend Volksmaster. Thank you! 😊Totally unprofessional was there to find out ac leak which they stated 105£ price as I told them there is leak some where the same responses they give me there is leak but need to find more investigation need and charged 105£ for nothing one hour and if I want to more investigation they will charged more, didn’t do nothing just insert n .gas and wait for leaking. I paid them. I was halford before them I paid online 35£ for ac gas leaking and they check there is leaking but they can’t find out and said we didn’t go you require service and we are refunded you your money back without any problemread moreread less
Islam Ur Rehman Sheikh03/09/26×
Islam Ur Rehman Sheikh03/09/26Totally unprofessional was there to find out ac leak which they stated 105£ price as I told them there is leak some where the same responses they give me there is leak but need to find more investigation need and charged 105£ for nothing one hour and if I want to more investigation they will charged more, didn’t do nothing just insert n .gas and wait for leaking. I paid them. I was halford before them I paid online 35£ for ac gas leaking and they check there is leaking but they can’t find out and said we didn’t go you require service and we are refunded you your money back without any problemGreat, friendly service. Will continue using Volksmaster.read moreread lessVolksmaster Ltd (owner) - 2025-09-02Many thanks Sean for leaving us a 5-Star review!read moreread less
Sean Rahman02/09/26 - Booked my car in for a service and MOT. First time at Volksmaster after a recommendation and I was not disappointed! Amazing friendly service throughout, kept up to date, clear advice on work completed and recommendations and all done by lunchtime!5* - will definitely be back! Thank you very much to all the staff at the Bury branch - very friendly and amazing customer service.read moreread less
David Smith27/08/26×
David Smith27/08/26Booked my car in for a service and MOT. First time at Volksmaster after a recommendation and I was not disappointed! Amazing friendly service throughout, kept up to date, clear advice on work completed and recommendations and all done by lunchtime!5* - will definitely be back! Thank you very much to all the staff at the Bury branch - very friendly and amazing customer service.Bad experience overall. After just 4 months, both of my tyres were badly worn due to incorrect tracking done by Volksmaster LTD. When I raised the issue, they simply blamed potholes instead of taking any responsibility as all tyres balance was all over the place. Their prices are almost the same as official Audi service but without the same level of quality or accountability. They also tend to push for unnecessary repairs just to hassle customers and make more money. I would strongly advise avoiding this place.read moreread less
Cureshot25/08/26×
Cureshot25/08/26Bad experience overall. After just 4 months, both of my tyres were badly worn due to incorrect tracking done by Volksmaster LTD. When I raised the issue, they simply blamed potholes instead of taking any responsibility as all tyres balance was all over the place. Their prices are almost the same as official Audi service but without the same level of quality or accountability. They also tend to push for unnecessary repairs just to hassle customers and make more money. I would strongly advise avoiding this place. - Took van in for a paint repair following a botched DIY job. Looks like new. Great service as well. Defo use again, even though there’s garages much closer to where I live.read moreread less
Andre Elias22/08/26I'm very impressed with Volksmaster and would definitely recommended them.I had a problem with my car which felt hesitant in responding under gentle acceleration at 1500rmp in all gears but didn’t reappear at higher revs. My local garage had been unable to diagnosed the fault. Volksmaster accurately diagnosed and repaired the fault.So what's impressed me:-The diagnosis of the fault. I received a video of the inspection with a commentary of what was happening.An accurate quotation with no added extras and a full log of the work done.Very friendly, cheerful and helpful staff. Phone calls were answered promptly. Also I was sent reminder texts.I'm a very happy customer and will use Volksmaster again.read moreread less
Mike McGrath19/08/26×
Mike McGrath19/08/26I'm very impressed with Volksmaster and would definitely recommended them.I had a problem with my car which felt hesitant in responding under gentle acceleration at 1500rmp in all gears but didn’t reappear at higher revs. My local garage had been unable to diagnosed the fault. Volksmaster accurately diagnosed and repaired the fault.So what's impressed me:-The diagnosis of the fault. I received a video of the inspection with a commentary of what was happening.An accurate quotation with no added extras and a full log of the work done.Very friendly, cheerful and helpful staff. Phone calls were answered promptly. Also I was sent reminder texts.I'm a very happy customer and will use Volksmaster again.I have used this garage for the last three years. It was the recommended repairer for my previous vehicle. The lengths Kat and the rest of the team went to for that vehicle were brilliant. I would not (and did not), consider another garage for my new car. The whole team are friendly, helpful and very knowledgable. I totally trust the information they provide and the standard of work they perform.read moreread less
Sarah McGeorge18/08/26×
Sarah McGeorge18/08/26I have used this garage for the last three years. It was the recommended repairer for my previous vehicle. The lengths Kat and the rest of the team went to for that vehicle were brilliant. I would not (and did not), consider another garage for my new car. The whole team are friendly, helpful and very knowledgable. I totally trust the information they provide and the standard of work they perform. - Brilliant service once again from the VAG teamMy car needed diagnostic tests and parts as a result of findings plus two new rear tyres.Andrew on reception updated me and was brilliant as were the mechanics who got the car fixed within the day. Huge thanksread moreread lessVolksmaster Ltd (owner) - 2026-03-17Hi both, thank you so much for taking the time to leave us a 5-Star review 🙂read moreread less
Dave & Julia Mangan17/08/26100% recommended!!!A big shout out to Andrew for his availability and prompt response to all my questions!!!Trusted garage 👍read moreread less
Angelo Convertini17/08/26Very happy with my experience with Volksmaster Bury. Very straightforward to book in, I needed a diagnostic and a new parking sensor. All was done the same day, when I mentioned I had a slow puncture they offered a repair for a very good price. When I went to collect they had removed a nail and pumped up the tyre at no extra cost. The staff were all very knowledgeable, helpful and friendly. I'd definitely recommend this business.read moreread lessVolksmaster Ltd (owner) - 2026-08-17Hi Caroline, thanks so much for taking the time to leave us a 5-Star review! We are pleased you were happy with our services 🙂read moreread less
Caroline Sutcliffe16/08/26×
Caroline Sutcliffe16/08/26Very happy with my experience with Volksmaster Bury. Very straightforward to book in, I needed a diagnostic and a new parking sensor. All was done the same day, when I mentioned I had a slow puncture they offered a repair for a very good price. When I went to collect they had removed a nail and pumped up the tyre at no extra cost. The staff were all very knowledgeable, helpful and friendly. I'd definitely recommend this business.Always been happy with Volksmaster. They are reliable, transparent, well priced and have good customer service. Never had any issues.read moreread lessVolksmaster Ltd (owner) - 2026-08-13Many thanks for taking the time to leave us a 5-Star review, Scott! We are pleased you're happy with our services 🙂read moreread less
Scott Savage12/08/26"Thank you for the outstanding service!I originally came in for a DSG transmission fluid service, but the overall experience completely exceeded my expectations. The comprehensive vehicle check-complete with a detailed video walkthrough-was brilliant, and thecomplimentary car wash was a fantastic touch.Above all, the customer service was top-notch.The entire team was so friendly and welcoming, with a special thanks to Ms. Mandy for her exceptional assistance. Highly recommended!"read moreread less
Mohammad Albraak11/08/26×
Mohammad Albraak11/08/26"Thank you for the outstanding service!I originally came in for a DSG transmission fluid service, but the overall experience completely exceeded my expectations. The comprehensive vehicle check-complete with a detailed video walkthrough-was brilliant, and thecomplimentary car wash was a fantastic touch.Above all, the customer service was top-notch.The entire team was so friendly and welcoming, with a special thanks to Ms. Mandy for her exceptional assistance. Highly recommended!" - First time using Volksmaster in heywood and the service they provide is outstanding my vw polo came on with an engine light and booked it in with them within the hour of them diagnosing it they told me that I needed my Evap pipe replaced and that they could do it that day. Picked my car up and the next day the engine light came back up took it back the following Monday and they diagnosed that it also needed a charcoal canister as-well and they booked me in that day. Throughout this whole experience the ladies on reception were amazing at keeping me informed of my cars progress. Would highly recommend and they are priced competitively for a specialist garage. Would highly recommend and my car runs amazing now and will definitely be booking in again for a service.read moreread less
James Gibson11/08/26×
James Gibson11/08/26First time using Volksmaster in heywood and the service they provide is outstanding my vw polo came on with an engine light and booked it in with them within the hour of them diagnosing it they told me that I needed my Evap pipe replaced and that they could do it that day. Picked my car up and the next day the engine light came back up took it back the following Monday and they diagnosed that it also needed a charcoal canister as-well and they booked me in that day. Throughout this whole experience the ladies on reception were amazing at keeping me informed of my cars progress. Would highly recommend and they are priced competitively for a specialist garage. Would highly recommend and my car runs amazing now and will definitely be booking in again for a service.Excellent service from start to finish. I had my gearbox service and vehicle inspection carried out here, and I was very happy with the service I received. Mandy and Kat Farrell on reception were extremely helpful, friendly and professional. They provided excellent customer service and kept everything clear and straightforward.I really appreciate their help and would definitely recommend them. Thank you to the whole team for the great service!read moreread less
Arfan Akram11/08/26×
Arfan Akram11/08/26Excellent service from start to finish. I had my gearbox service and vehicle inspection carried out here, and I was very happy with the service I received. Mandy and Kat Farrell on reception were extremely helpful, friendly and professional. They provided excellent customer service and kept everything clear and straightforward.I really appreciate their help and would definitely recommend them. Thank you to the whole team for the great service!Friendly servivlce from arriving on site to drop vehicle off to picking it up. The staff behind the counter very approachable and big shout out for Jordan you sorted the oaperwork out at the end.Quality of workmanship on body / paint repair of my car look like the was never any chip / scrape there. Highly recommend.read moreread less
James Ward10/08/26×
James Ward10/08/26Friendly servivlce from arriving on site to drop vehicle off to picking it up. The staff behind the counter very approachable and big shout out for Jordan you sorted the oaperwork out at the end.Quality of workmanship on body / paint repair of my car look like the was never any chip / scrape there. Highly recommend.Delighted with VolksMaster Oldham. Needed to find a quality VAG indy garage after daughter moved to Manchester. Chose VolksMaster for MOT after looking at and phoning several garages. Friendly, reassuring conversations with several VM staff there. Confidence built for any future work required. Thanks.read moreread less
DIY Dave10/08/26×
DIY Dave10/08/26Delighted with VolksMaster Oldham. Needed to find a quality VAG indy garage after daughter moved to Manchester. Chose VolksMaster for MOT after looking at and phoning several garages. Friendly, reassuring conversations with several VM staff there. Confidence built for any future work required. Thanks.Used Volksmaster Bury a few times now for my 2019 VW Golf, they have been great both times, staff are polite (Alecia & Ste) are helpful and always have been reliable and able to fit me in quickly, VM diagnosed the faults correctly and repaired them the same day on both occasions with OEM VW Parts, due to this you do pay abit more than the average garage (my car likes expensive repairs 🙄😂) but I’d say it’s definitely worth it for their specialist expertise, knowledge and using the best possible parts and still much cheaper than a sleezy VW Main Dealer overall 🙂 - I’m booked in for my MOT in a few weeks, and any other future work will be coming back to them 5/5 ⭐️ service! Hard to find a trustworthy, decent mechanic these days so is a breath of fresh air! Thanks guys! - Tylerread moreread less
Spare Phone07/08/26×
Spare Phone07/08/26Used Volksmaster Bury a few times now for my 2019 VW Golf, they have been great both times, staff are polite (Alecia & Ste) are helpful and always have been reliable and able to fit me in quickly, VM diagnosed the faults correctly and repaired them the same day on both occasions with OEM VW Parts, due to this you do pay abit more than the average garage (my car likes expensive repairs 🙄😂) but I’d say it’s definitely worth it for their specialist expertise, knowledge and using the best possible parts and still much cheaper than a sleezy VW Main Dealer overall 🙂 - I’m booked in for my MOT in a few weeks, and any other future work will be coming back to them 5/5 ⭐️ service! Hard to find a trustworthy, decent mechanic these days so is a breath of fresh air! Thanks guys! - Tyler - Excellent service from the team at Volksmaster! They’ve communicated well throughout the whole repair process and Ryan has done a super job with the detailing. It was a nice surprise to see that my car had been valeted too although the job was on the body work. A great experience from start to finish. Keep up the good work!read moreread less
N06/08/26×
N06/08/26Excellent service from the team at Volksmaster! They’ve communicated well throughout the whole repair process and Ryan has done a super job with the detailing. It was a nice surprise to see that my car had been valeted too although the job was on the body work. A great experience from start to finish. Keep up the good work!WOW great garage quality service staff friendly and knowledgable wont go anywhere else 5 STAR garageread moreread lessVolksmaster Ltd - Car and Van Centre (owner) - 2026-08-04Good morning, wow tank you for a great review of our Van Centre, I have passed your feedback onto the staff who will be pleased! If there is anything we can do for you in the future please do not hesitate to contact us!read moreread less
Timothy Turner03/08/26Had my work van booked in here by the company`s fleet management team. Kept me up to speed with the work carried out. Even gave the cab a clean down which was totally unexpected. Top job.Even considering taking my car here......read moreread less
Scott Patterson01/08/26Great service and great timing got all the work done in a professional and timely mannerread moreread less
kaleb pope31/07/26Took my car to them as I kept getting Miss fires, they inspected the engine and give me the results which were not what I was hoping but helped me decide the best option which was to get rid of it. Service was excellent and I will be definitely be taking my new car to them for any work and service. Highly recommend, shout out to Jordan who explained everything to me in detail.read moreread less
Nicholas Robinson31/07/26×
Nicholas Robinson31/07/26Took my car to them as I kept getting Miss fires, they inspected the engine and give me the results which were not what I was hoping but helped me decide the best option which was to get rid of it. Service was excellent and I will be definitely be taking my new car to them for any work and service. Highly recommend, shout out to Jordan who explained everything to me in detail. - Great garage. Friendly and clear communication. Sensible prices. Will definitely be back here.read moreread less
Tom Barkley (TB Physique Development)31/07/26Excellent service received at Volksmaster Oldham. Kat Farrell was so friendly and provided excellent service. Fantastic garage and staff 5 ⭐️read moreread lessVolksmaster Ltd (owner) - 2026-07-30Hello Kathryn, Thank you for your wonderful feedback on my colleague Kat which I have passed onto her this morning, I'm glad you received such excellent service and if there is anything we can do for you in the future please do not hesitate to contact us.read moreread less
Kathryn Robinson30/07/26Absolutely perfect!! Took my VW to the Bury branch for the first time, armed with a super long list of things I wanted doing and I couldn’t have asked for better! Going forward, I won’t take my VW anywhere else! Very happy!Super lovely staff - everything clearly explained and all questions answered - Everything done in two days - was kept up to date as the work was progressing - very very reasonable price - nice little clean for the car afterwards too!Didn’t take a courtesy car but saw them on the way out, they look lovely!100/10 ⭐️⭐️⭐️⭐️⭐️read moreread less
Carena Bell29/07/26×
Carena Bell29/07/26Absolutely perfect!! Took my VW to the Bury branch for the first time, armed with a super long list of things I wanted doing and I couldn’t have asked for better! Going forward, I won’t take my VW anywhere else! Very happy!Super lovely staff - everything clearly explained and all questions answered - Everything done in two days - was kept up to date as the work was progressing - very very reasonable price - nice little clean for the car afterwards too!Didn’t take a courtesy car but saw them on the way out, they look lovely!100/10 ⭐️⭐️⭐️⭐️⭐️ - Dropped my car off at 9am for coding on the steering wheel and paddle shifters.Call by 10.15 to say it was done! Absolutely perfect! Would defo recommend!read moreread less
Ashley Caveney29/07/26I have booked my MOT at volksmaster Bury branch, very prompt service extremely friendly and helpful staff, will definitely be coming back.I also really appreciated receiving a video a couple hours after showing my car and explaining their recommendations which I found very helpful.read moreread less
Nafous Kebbewar29/07/26×
Nafous Kebbewar29/07/26I have booked my MOT at volksmaster Bury branch, very prompt service extremely friendly and helpful staff, will definitely be coming back.I also really appreciated receiving a video a couple hours after showing my car and explaining their recommendations which I found very helpful.Excellent service as usual at Volksmaster Heywood. I received a video of the work being carried out. My Mini Cooper was collected from home by Michael and returned the following day after a service, MOT and other essential repairs.Michael is a credit to the company; very professional, friendly and polite.Every member of staff I have met at Volksmaster has been a pleasure to deal with.I would definitely recommend this company - my favourite business in Heywood!read moreread less
Jopplety How29/07/26×
Jopplety How29/07/26Excellent service as usual at Volksmaster Heywood. I received a video of the work being carried out. My Mini Cooper was collected from home by Michael and returned the following day after a service, MOT and other essential repairs.Michael is a credit to the company; very professional, friendly and polite.Every member of staff I have met at Volksmaster has been a pleasure to deal with.I would definitely recommend this company - my favourite business in Heywood!Worst Service Experience – Complete DisappointmentFor years, I’ve had my tires changed at small local shops and never had a single issue with steering vibration. This year, I spent nearly £1,000 at this shop for top-tier Michelin tires, but the steering wheel vibrates violently—it literally feels like the car is shaking apart.To make matters worse, the oil they used (or how they performed the service) is terrible. The car lost 1 liter of oil by the time I reached Germany, despite having zero history of mechanical or oil issues. I explicitly told them I was driving abroad, yet I am now forced to find another garage in Germany to fix their amateur mistakes and pay extra money out of pocket.Last year I used Halfords and had an exceptional experience, but going to this shop was a huge mistake. Zero expertise and total lack of care. Avoid this place!read moreread lessVolksmaster Ltd (owner) - 2026-07-28Dear Azad,Thank you for your feedback. We are always sorry to hear when a customer is dissatisfied, and we would have welcomed the opportunity to address your concerns directly through our formal complaints process so we could investigate and resolve this for you right away.To address your specific concerns:Wheel Balancing & Vibration: Whenever we fit new tyres, every wheel is fully balanced before being refitted to the vehicle. During your visit, our technician noted that the offside front upper arm ball joint was split, which affects wheel alignment and is the most likely cause of the vibration you experienced. We highlighted this issue to you at the time of service.Oil Service: As Volkswagen specialists, we carry out these services daily to strict manufacturer standards. Every job undergoes a two-step quality check by a second technician. As noted on your invoice, your vehicle was refilled with 7.7 litres of 5W-30 (VW 507 specification) oil, which is the exact grade and capacity recommended by Volkswagen for your engine.We take the quality of our workmanship very seriously. Upon your return to the UK, we would appreciate the opportunity to inspect the vehicle ourselves, tripple-check our work, and help you get this resolved.Please reach out to us directly on 0161 624 5060 so we can make the necessary arrangements.Thanks, Volksmaster.read moreread less
Azad Saeed28/07/26×
Azad Saeed28/07/26Worst Service Experience – Complete DisappointmentFor years, I’ve had my tires changed at small local shops and never had a single issue with steering vibration. This year, I spent nearly £1,000 at this shop for top-tier Michelin tires, but the steering wheel vibrates violently—it literally feels like the car is shaking apart.To make matters worse, the oil they used (or how they performed the service) is terrible. The car lost 1 liter of oil by the time I reached Germany, despite having zero history of mechanical or oil issues. I explicitly told them I was driving abroad, yet I am now forced to find another garage in Germany to fix their amateur mistakes and pay extra money out of pocket.Last year I used Halfords and had an exceptional experience, but going to this shop was a huge mistake. Zero expertise and total lack of care. Avoid this place!Dropped off my car Audi TTS for Dsg gearbox & filter change, also had Aircon re-gas, fantastic friendly customer service, good communication and with knowledgeable staff. Would recommend. Thank youread moreread less
Dee Meisuria28/07/26 - Really kind. They help me with an urgent problem "Fast and Serious"! Thank you!!read moreread lessVolksmaster Ltd (owner) - 2026-07-27Many thanks for taking the time to leave us a 5-Star review, Mauro! We are pleased you were happy with our services 🙂read moreread less
Mauro Valsecchi27/07/2610/10 from me. Amazing customer service. Everything was great from the front desk to the techs working on my car. Other garages couldn't figure out the electrical wiring issue on my car for the aircon system but these guys managed to nail it and got the diagnosis.The repair carried out was also top quality!Communication from Emily and Chris was great the entire time my car was in the garage. They listened to my concerns and answered any questions I had.They kept me on the road by providing me with a courtesy car which absolutely saved me. I will definitely be returning for any future work I need.Keep up the great work! 🙂read moreread less
Feen27/07/26×
Feen27/07/2610/10 from me. Amazing customer service. Everything was great from the front desk to the techs working on my car. Other garages couldn't figure out the electrical wiring issue on my car for the aircon system but these guys managed to nail it and got the diagnosis.The repair carried out was also top quality!Communication from Emily and Chris was great the entire time my car was in the garage. They listened to my concerns and answered any questions I had.They kept me on the road by providing me with a courtesy car which absolutely saved me. I will definitely be returning for any future work I need.Keep up the great work! 🙂The SMART and alloy repair for my car was perfect. The work and colour match was that good that you can’t tell that it’s been repaired. When I arrived to drop my car off and also pick it up I could tell the people at Volksmaster are genuinely prideful about their work and care about every person and car that they work with. I can definitely recommend this place, and I will definitely be coming back if I need more work doing to my car in the future. Thank you Volksmaster ☺️read moreread less
Ryan Walker24/07/26×
Ryan Walker24/07/26The SMART and alloy repair for my car was perfect. The work and colour match was that good that you can’t tell that it’s been repaired. When I arrived to drop my car off and also pick it up I could tell the people at Volksmaster are genuinely prideful about their work and care about every person and car that they work with. I can definitely recommend this place, and I will definitely be coming back if I need more work doing to my car in the future. Thank you Volksmaster ☺️The best repair shop I have used in over 40 years of motoring, including repair centres I have used for family. The smart repairs are superb and so far I have been unable to spot any difference from a full body shop. So far they have also saved me a fortune.read moreread lessOwner Response - 2026-07-24Thank you so much for taking the time to leave such a wonderful review!Coming from someone with over 40 years of motoring experience, a compliment like this truly means the world to our entire team. We take massive pride in our SMART repairs, so knowing you can’t spot the difference between our work and a full body shop—and that we've been able to save you a bundle along the way—is the ultimate win for us.Above all, we’re deeply grateful for the trust you’ve placed in us over the years, especially when it comes to taking care of your family’s cars.Wishing you many more miles of safe driving, and we're always here whenever you or your family need us!read moreread less
Stephen Russell23/07/26What can I say about these guys!!!! Brilliant and lovely team.... they had ti have multiple goes and trying to fix my vehicle due to complex nature of the fault... i was trembling thinking about the bill and they were soooo reasonable with me... didnt know these guys were here but will definitely be my main garage from now on... great people with great service!read moreread less
billyy200023/07/26×
billyy200023/07/26What can I say about these guys!!!! Brilliant and lovely team.... they had ti have multiple goes and trying to fix my vehicle due to complex nature of the fault... i was trembling thinking about the bill and they were soooo reasonable with me... didnt know these guys were here but will definitely be my main garage from now on... great people with great service! - Completed a big job promptly and efficiently and very helpfull. Will never use the local VW main dealer again. Highly recommended.read moreread less
Barrie Rostron22/07/26Excellent service from Volksmaster. Quick, effective and efficient from start to finish. The team kept me updated throughout, completed the work to a high standard, and got my car back on the road promptly. Friendly staff, professional service, and great value. Highly recommended!read moreread less
Raz Sajid22/07/26×Golf taken in for diagnostics. All handled very well and clear feedback on report. Nice personal service.read moreread lessVolksmaster Ltd (owner) - 2026-07-22Many thanks, Matt for the 5-Star review and feedback! We are pleased you were happy with our services 🙂read moreread less
Matt Whittaker21/07/26Great service - great staff !! Tea from Jordan biscuits from Craig- fabulousread moreread lessVolksmaster Ltd - Car and Van Centre (owner) - 2025-07-21Many thanks for the 5-Star review, Sharon!read moreread less
Sharon Green21/07/26 










































































































































