Replaced EGR valve on Golf MKIV and replaced broken tailgate door latch. Work carried out as per diagnostics and charged as per quotation. Thank you Ryan and your team for a quality service.

Took my van to Volksmaster, with three separate electrical faults that had accumulated over the last few months. Spoke to a knowledgeable technician who explained the faults and gave me idea of the cost. During the repair process I was kept informed of progress and given a price to complete the work, which I thought was very reasonable. Van returned after a couple of days as good as new. Would definitely recommend and would use again.

Top company!! Trust them entirely..saved me £110 on main dealer service costs.. booked a few days notice, courtesy car, kept up to date with calls and texts until the job was completed….better than the main dealers by a country mile shame I can only rate 5 stars..

Took my van for oil leak was not fixed been there 3 times and stilll leaking oil Now the engine sounds like a rattle I would highly not recommend using As my van and time and money has been waisted using this garage I would not use them again.

Paul

Volksmasters Reply

Sorry to hear of the on going issue which we have explained to you and have advised you that we would put any issues caused by the work carried out right.

I called you and explained the fault with the seized injector in cylinder 3 which we had to remove by an injector puller this was at not point Volksmasters fault. We then replaced the injector at no charge to you with a new VDO unit then test drove the vehicle with no issues. The vehicle was collected by your father and later that day you called to say there were running issues when warm on the test drive, we never experienced the issue and called you to say it was complete and ready for collection.

During the telephone conversations between myself and you I had to stop you and ask you to stop your threatening manner and then after I assured you that Volksmaster stand by any work carried out by any off the 3 branches and advised you to book the vehicle back into our workshop for the inspection with us supplying you with a courtesy van to keep you able to go to work.

So just to reiterate the issues and the way Volksmaster have dealt with you and your vehicle;

1: Inspected and found the oil seals were leaking, we replaced them with genuine parts.

2: Reinspected after you complained of an oil leak, we found still no leak present at the time of the inspection (No Charge).

3: Re booked back in 3 weeks later found number three seal to be damp with oil, replaced new seal with a new injector as your vehicle injector was seized to the engine (Not Volksmasters fault and no charge was given).

4: Re booked your vehicle back in for the inspection on the rattling and engine jerking were you were advised this would be looked at and at no point was a charge mentioned.

5: Free of charge courtesy vehicle to use when we had your vehicle in our workshop.
Volksmaster are an honest family run business and do not shirk or hide away from any issues caused or not caused after work has been carried out and as mentioned via the conversation on Friday 29th June we stand by any work carried out by us.

Please feel free to call in as arranged for Monday 2nd July 2018 for the inspection into the noise/rattling, we have the booking of the courtesy vehicle still in place. Also we are going to add this review to our website as we are open and up front but will be attaching this reply along with your comments as I see this only fare. Please also feel free to contact us with the proceeds with your vehicle.

Took my van for oil leak was not fixed been there 3 times and stilll leaking oil Now the engine sounds like a rattle I would highly not recommend using As my van and time and money has been waisted using this garage I would not use them again.

Paul

Volksmasters Reply

Sorry to hear of the on going issue which we have explained to you and have advised you that we would put any issues caused by the work carried out right.

I called you and explained the fault with the seized injector in cylinder 3 which we had to remove by an injector puller this was at not point Volksmasters fault. We then replaced the injector at no charge to you with a new VDO unit then test drove the vehicle with no issues. The vehicle was collected by your father and later that day you called to say there were running issues when warm on the test drive, we never experienced the issue and called you to say it was complete and ready for collection.

During the telephone conversations between myself and you I had to stop you and ask you to stop your threatening manner and then after I assured you that Volksmaster stand by any work carried out by any off the 3 branches and advised you to book the vehicle back into our workshop for the inspection with us supplying you with a courtesy van to keep you able to go to work.

So just to reiterate the issues and the way Volksmaster have dealt with you and your vehicle;

1: Inspected and found the oil seals were leaking, we replaced them with genuine parts.

2: Reinspected after you complained of an oil leak, we found still no leak present at the time of the inspection (No Charge).

3: Re booked back in 3 weeks later found number three seal to be damp with oil, replaced new seal with a new injector as your vehicle injector was seized to the engine (Not Volksmasters fault and no charge was given).

4: Re booked your vehicle back in for the inspection on the rattling and engine jerking were you were advised this would be looked at and at no point was a charge mentioned.

5: Free of charge courtesy vehicle to use when we had your vehicle in our workshop.
Volksmaster are an honest family run business and do not shirk or hide away from any issues caused or not caused after work has been carried out and as mentioned via the conversation on Friday 29th June we stand by any work carried out by us.

Please feel free to call in as arranged for Monday 2nd July 2018 for the inspection into the noise/rattling, we have the booking of the courtesy vehicle still in place. Also we are going to add this review to our website as we are open and up front but will be attaching this reply along with your comments as I see this only fare. Please also feel free to contact us with the proceeds with your vehicle.

Really pleased with the customer service and work done by Volksmaster Oldham. My Audi TTS was due its first Inspection and oil change service after 2 years and Volksmaster quoted me a price which came in at less than half the price of the main Audi Dealers. Thanks to all the team at Volksmaster.

Dream Clutch Replacement
Volksmaster is setting the benchmark for the industry in delivering service as well as quality repairs. Called up for a quote for a clutch replacement 5 minutes later had the price. Courtesy car supplied with two quick scribbles. Repaired quicker than expected kept to quote price. Came back car had been cleaned car feels like new. Ryan, Lisa and the crew thank you thank you for your unparalleled service.

Top service, knew straight away what the problem was. Had it back next day which was great, glad I’ve found a garage i can use in the future would defiantly recommend. Even gave my car a wash😊

Absolutely first class!! Booked my two year Audi A5 in for major service and gearbox oil change, not only did the guys slash 50% off the main dealer price they even gave it a valet!! Couldn’t recommend more, my days of going to Audi main dealer for a service or repair are over!! Cheers guys, Lee👍

Excellent Garage HIghly Recomended
Could not be happier with this garage. I filled in to get a quote on line late at night and got a call 1st thing in the morning. I explained what was wrong with my car; as other garages were messing me around my car would not start. Spoke to Ryan who arranged pick it up for me, to get it towed to their garage branch (Oldham) where they said they would diagnose it and call me within the hour. They let me know what it was and how much it would be, kept me fully updated along the way and I could not be happier. My car needed a lot of work, which I knew, and all work was carried out to my satisfaction. The car drives perfectly, I cannot thank them enough for getting my car back on the road and keeping me fully updated in the process. I would highly highly recommend these guys and have told all my family and friends. They’re also very friendly staff and very welcoming. Thank you! My car is Volkswagen Polo.

Brought my car here for a full service at the end of june! Price is reasonable! Great service! Great coffee! Happy customer.

Just a quick thankyou to Ryan and Nathan for the great customer service I received today, oh and not a bad cup of coffee. I took my VW T5 in for its first service after reading the feedback on their website, they were very professional and took the time to explain everything to me. They will be getting my custom in the future and I would not hesitate in recommending them. Well worth the drive from Warrington.

Lisa and ryan and other staffs Thank you very much for fixing my volkswagen Scirocco which had some problem with the engine Ryan and staff had fix the car and many thanks to them. I will recommend volksmaster to my friends and family and other people. This is to everyone using volksmaster plz recommend your friends and family to this garage they are the best of the best. I will definitely use volksmaster all the time. Many thanks to Lisa and ryan and rest of the staff at volksmaster Oldham.

I live in Lincoln and needed a pre purchase inspection on a Golf in the Bury area. Volksmaster took a look at it for me two days after contacting them and, knowing I had a two and a half hour drive to get there, had it done by 9:45 that morning. The report was thorough and highlighted everything I needed to know, allowing me to negotiate £350 off the asking price to cover minor repairs and servicing work that had been highlighted. I would happily recommend the team there and if I was local I would certainly use them again.

Great service would reccomend 100%.

I highly recommed Volkmaster from all perspectives, knowledge, customer service, pricing. My family own quite a few VWs and have never hesitated to take them to Volkmaster. We have recently bought a VW Lupo that started giving some problems and made us lose trust in the dealership, gave to it Volkmaster who took the time to investigate the issues and provide a justified economical repair. My dad also brings his VW Passat here which incidently Volksmaster happily pick up from home and drop off when work is complete and several of our friends now use Volkmaster not just for the VWs and associated brands but for Mercedes too and other brands. Trustworthy team all round.

5 Star Service, Thank You.

Excellent and very professional service, would highly recommend!

I took my VW Golf DSG to Volksmaster Oldham branch with DSG auto change issues. I have just left the garage with the DSG gears changing smoothly in auto mode and the Anti-locking brake system working better than before. Thanks to the professional and customer focused service provided by the team at the branch. Well done, Steve, Nathan, Michael & Lisa. Keep it up!!!

Very highly recommended good value and great service.