Volksmaster Courtesy Cars

Please see our terms and conditions for a detailed overview.

When your vehicle is in for service or repair, the last thing you want is your day grinding to a halt. Volksmaster’s courtesy car service is available at just £18.00 per day, helping you stay on the move while we take care of your vehicle.

Volksmaster Courtesy Car

Our courtesy cars are subject to a simple set of guidelines designed to keep things fair and straightforward for all customers.

Before you drive away, please take a moment to read through the frequently asked questions below — covering everything from insurance and fuel to mileage limits and what to do in an emergency.

Courtesy Car FAQ

What fuel does the car use?
Please check the fuel flap before filling up.

Do I need to refuel before returning the car?
Yes — please return the vehicle with the same fuel level it had at handover.

Can my partner drive the vehicle?
No — only the named driver is insured to drive the vehicle.

Do I need to return the vehicle clean?
We’re not expecting showroom condition, but please remove any rubbish or personal items. Excessively dirty vehicles may incur a cleaning charge.

Can I smoke or carry pets in the vehicle?
No please — help us keep the vehicles clean and comfortable for all customers.

What should I do if I break down?
Most of our newer vehicles are covered by Volkswagen UK Assistance:
0330 100 3241
Vehicles over 1 year old are covered by the AA:
0330 053 0420

When does the vehicle need to be returned?
Please return the vehicle as soon as your own vehicle is ready — normally the same day you’re notified, unless agreed otherwise with the branch. Additional days may be chargeable.

What should I do if I have an accident?

• Contact your insurance company immediately
• Take photos of the scene and damage
• Do not admit liability
• Notify your Volksmaster branch as soon as possible

If you purchased additional insurance through us, you’ll have received the relevant contact details.

What if I damage the vehicle?
Please take photos and contact the branch as soon as possible. Accidents happen — we’ll always try to make the process as straightforward and stress-free as we can.

Am I insured to drive the vehicle?
You are covered under your own insurance policy unless additional cover has been arranged through us. Please speak to our office team if you need further information.

What is the insurance excess?
Your maximum liability is up to £1,500 unless damage is caused through negligence, misuse, or breach of the agreement.

Can I take the vehicle outside the area or country?
No — courtesy vehicles are for UK use only and must not be taken outside of the country.

Is there a mileage limit?
Yes — courtesy vehicles are limited to 150 miles per day and are intended for local use while your vehicle is with us. If you expect to travel further, please speak with the branch beforehand.

What happens if I get a speeding or parking ticket?
We will receive this via post, carry out our checks and refer this on to you to be processed and require evidence once complete — please see our terms for more info on this.

Give us a call:

• Bury: 0161 761 3030
• Heywood: 01706 622633
• Oldham: 0161 624 5060
• Oldham Van Centre: 0161 628 5270
• Volksmaster Mobile Smart Repair: 0161 302 0201