Volksmaster’s Warranty Explained

Updated 16/02/26

Volksmaster Ltd is committed to delivering high-quality workmanship and parts. All work carried out by Volksmaster is covered by the warranty terms outlined below.

Our quality assurance procedures include a two-tier inspection process, where completed work is independently verified by a second technician wherever reasonably possible.

This warranty operates in addition to, and does not affect, your statutory rights.

Warranty Coverage

Workmanship (Labour):
12 months or 10,000 miles, whichever occurs first.

Parts Warranty

Parts supplied by the Company are warranted for 12 months from the date of fitting, unless otherwise stated. Certain parts may carry manufacturer or supplier warranties, which may differ in duration or coverage.

Where a manufacturer’s or supplier’s warranty applies, their terms shall take precedence over the Company’s warranty. The Company’s liability is limited to the extent permitted by the applicable manufacturer or supplier warranty.

Parts sold but not fitted may be exchanged with proof of purchase, subject to supplier conditions. Labour, fitting, and associated costs are excluded.

OEM / Non-Genuine Parts

12 months or 10,000 miles, whichever occurs first.

Genuine / TPS / Dealer Parts

Covered strictly under the manufacturer’s warranty terms and conditions , which shall take precedence over Volksmaster’s warranty where applicable.

Please check the following link https://tps.trade/terms-and-conditions/gpaw

Making a Warranty Claim

Step 1 – Notification

If you believe there is an issue relating to our workmanship or supplied parts, you must notify Volksmaster as soon as reasonably possible after discovering the concern. Delays in reporting defects may affect warranty eligibility where continued use worsens the condition.

Step 2 – Inspection Requirement

The vehicle must be returned to Volksmaster for inspection before any remedial work is undertaken. No warranty claim will be accepted where repairs, modifications, or adjustments have been carried out by third parties without prior authorisation from Volksmaster, except where emergency safety repairs are necessary.

Step 3 – Diagnostic / Investigation Charges

Diagnostic or investigation charges may apply when assessing reported faults. Where a claim is confirmed as a valid warranty claim, such charges will be refunded or waived. If the claim is determined not to be warranty-related, diagnostic charges shall remain payable.

Step 4 – Findings & Resolution

Following inspection, Volksmaster will advise of its findings. Where a fault is determined to fall within warranty coverage, Volksmaster will rectify the issue without further charge, subject to the terms of this policy. Where the issue is not covered, an estimate for repairs will be provided.

Volksmaster Reception

Warranty Remedy

Volksmaster’s obligations under this warranty are strictly limited to:
• Repair of defective workmanship
• Repair or replacement of defective supplied parts
No cash settlements will be offered.
Volksmaster accepts no liability for loss of use, inconvenience, commercial losses, or consequential damages.

Important Warranty Conditions

• Defects must be reported promptly
• The vehicle must be made available for inspection
• Continued use after warning signs may invalidate coverage
• Manufacturer warranty terms apply to relevant parts

Exclusions

Car Diagnosis

This warranty does not cover failures or defects arising from:
• Normal wear and tear, ageing, or corrosion
• Misuse, neglect, abuse, or improper operation
• Failure to respond to warning lights or mechanical symptoms
• Vehicle tuning, remapping, or motorsport use
• Accidental damage or environmental factors
• Criminal, malicious, fire, or theft-related damage
• Third-party repairs, modifications, or interference
• Improper servicing or failure to follow manufacturer schedules
• Consumable items and service materials

Third-Party Work & Interference

Warranty coverage may be reduced or declined where third-party repairs, adjustments, or modifications have contributed to the reported issue.

The presence of unrelated third-party work does not automatically void warranty coverage.

Wheel Alignment & ADAS

Geometry, alignment, and ADAS calibration are influenced by road conditions, driving style, and impacts.

Claims relating to these services must be reported within 7 days of vehicle collection.

Recovery & Transport Costs

Recovery, roadside assistance, transport, or vehicle hire costs are excluded from warranty coverage.

Air Conditioning Services

Air conditioning gas, refrigerant loss, and associated system behaviour are considered consumable-related and are excluded from warranty coverage.

Territorial Limitation

Warranty repairs are provided within the United Kingdom only.

Non-Transferability

This warranty applies solely to the original customer and vehicle and is non-transferable upon sale or change of ownership.

Statutory rights remain unaffected.