8 VW Polo Common Issues
Volkswagen is undeniably one of the world’s most iconic car brands, with classic models like the Beetle and the Golf still popular among enthusiasts. However, for those seeking the perfect balance between manoeuvrability, affordability and power, the Polo remains a top contender. This car has been a fixture on our streets since 1975, with six iterations produced over the years, resulting in numerous options available on the second-hand market.
Despite the Polo’s signature German engineering, it is not impervious to faults. In this article, we explore some common problems with the VW Polo and examine the severity of each issue. Is it possible to remedy the problem with VW Polo parts, or is it a warning sign to avoid the purchase altogether?
Fuel System Faults

If you’re considering a Polo with a TDI or TSI engine, be aware that these turbocharged motors are known to suffer from faults and leaks. It’s essential to have a knowledgeable mechanic inspect the car before purchase to avoid buying a lemon.
At Volksmaster, we have the expertise to diagnose and repair any issues with your VW Polo. Contact us today for all your car servicing and repair needs. We also offer a pre-purchsse vehicle inspection service, for peace of mind when purchasing a vehicle.
Fuel Leaking
The VW Polo has had several known issues that potential buyers should be aware of. The 1.2L diesel model manufactured between 2010 and 2014 may have a crack in the fuel filter causing fuel leaks, but this can be easily checked with a call to your local dealer using the vehicle’s registration number.
Electric Windows

The Polo’s windows can become stuck in the channels over time, which can cause the electric motors to use more power to move them.
This issue is particularly noticeable in the Highline and Highline Plus trims, and debris in the channels can exacerbate the problem.
The excessive power consumption can cause the motors to wear out quickly. Early detection is key and lubricating the runners may solve the problem. If left unaddressed, this issue can lead to the failure of the buttons or motor, necessitating replacement.
Rear Seatbelts
Another issue to watch out for is with the rear seatbelts in Polo models manufactured between 2017 and 2018. A flaw in the design could cause the left-hand side seat belt lock to unbuckle when a passenger shifts their weight during a lane change. While it can be challenging to check for this problem, your local VW dealer can confirm whether a spacer has been fitted to resolve the issue.
Windscreen Washer

Another issue is with the windscreen washer, where a split washer jet pipe may cause the jets to fail, but this is usually covered by warranties and is not too expensive to replace.
Airbag Problems
Airbag troubles have also been reported in some Polos. In some models manufactured in 2014, a bad signal from the accelerator sensor may trigger the airbag at the wrong time, while in some models manufactured between August and October 2020, the airbag may detach from its seating in cold conditions and potentially break car windows on deployment.
In 2007 models, the airbag may malfunction and overinflate due to exposure to heat and humidity, potentially injuring the passenger.
Rough Idiling And Running Poor
If you’re experiencing poor running or rough idling with your VW Polo, the coil pack may be the culprit. In addition to these symptoms, other indicators of a faulty coil pack include misfires, difficulty starting, the EMU lamp lighting up on the dashboard and reduced power while driving.
In some cases, the issue could be due to an oil leak in the spark plug well, which can be resolved with a thorough cleaning. However, if this doesn’t work, you’ll likely need to replace the coil pack altogether.
Timing Chain

Do you know the mileage of the Polo? The timing belt in Polos becomes vulnerable and can fail at around 60K miles. The service history should indicate whether the replacement has been carried out.
If it’s not available, check the odometer. If the car has more than 60K miles, watch out for signs of timing chain problems such as engine rattling, unexpected shutdowns, or the check engine light illuminating. In such cases, it’s best to walk away.
While the Polo is generally a well-built and reasonably reliable vehicle, it has ranked in the final third of the list for reliability against its rivals.
In conclusion, the VW Polo is a classic and popular car that offers a perfect balance of manoeuvrability, affordability and power. However, like any vehicle, it is not impervious to faults. Some common issues with the Polo have been highlighted in this article, including electric window problems, rear seatbelt issues, fuel system faults, fuel leaking, windscreen washer issues, airbag problems, rough idling and running poor and timing chain issues. While some of these issues can be easily remedied, others may be warning signs. It is essential to have a knowledgeable mechanic take care of you car to ensure it runs smoothly, doesn’t hold any suddent fault surprises and is ultimately safe to drive. The VW Polo remains a popular choice for car enthusiasts.
If you’re looking for a trusted partner to service your Volkswagen Polo, look no further than Volksmaster. Our commitment to quality, transparency and competitive pricing ensures your complete satisfaction.
Contact us today to schedule your next service appointment and experience the Volksmaster difference.
Give us a call or visit us in
- Bury: 0161 761 3030
- Heywood: 01706 622633
- Oldham: 0161 624 5060
- Oldham Van Centre: 0161 628 5270
- Volksmaster Mobile Smart Repair: 0161 302 0201
We also offer a highly convenient Collect & Return service or a Courtesy Car to ensure your routine is disrupted as little as possible while your vehicle is serviced, repaired or undergoes an MOT.
Arranging Your Service
Drop your car off
Simply drop your car off with us between 8am and 10am and in most cases your vehicle will be ready for collection the same day between 3.30 and 5.30. Outside these hours you are welcome to park.
Courtesy car
If your vehicle needs to stay with us for 1 day or longer then you are able to pre-book one of our courtesy vehicles to keep you mobile.
Pick up / drop off (5 mile radius)
The ultimate hassle free solution; one of our drivers will arrange to collect your vehicle from your home or place of work at a pre-arranged time and then return your vehicle when the work is complete. Our service advisors will contact you when the vehicle arrives on site during the day to discuss the progress of the work and then advise you of the time you can expect your vehicle back. Contact our service advisors for more details.
Book Or Get A Free Quote Now For Your Polo
Completed VM Website Booking Page Form

Popular Services
- Petrol Hybrid Cambelt Replacement
- MOT Testing
- ADAS Calibration, Check & Service
- Aircon Servicing
- Alloy Wheel & Body Work Repair
- Audi DRC Suspension Service And Repairs
- Cambelt Change
- Commercial Servicing
- Digital Online Servicing
- Company Discount
- Specialist German Car Service And Repairs
- Tyres & A Guide To Tyre Care
- Vehicle Inspection
- Wheel Alignment
Recent Posts
- Mobile SMART Repair vs Body Shop Repair: The Full Guide | Oldham & Greater Manchester
- 5 Questions You MUST Ask Before Hiring a Mobile Car Body Repair Service
- 16 Common Nissan Juke Problems
- 16 Common Ford Kuga Problems
- 15 Common Hyundai Tucson Problems
- Volksmaster Launches £3,000 Anniversary Celebration Sale for Oldham Drivers
- From One Family to Fifty – Volksmaster Celebrates 30 Years of Growth and Confidence in Oldham
- Stop Guessing: How to Know When a Bumper Scuff Repair Is Worth the Cost (And When It’s Not)
Lots Of Amazing Reviews From Our Lovely Customers
- Return customer. always getting looked after. Andy gave me regular updates on my car. Valet done after works . Top job👍read moreread less
Eddie14/08/26Always been happy with Volksmaster. They are reliable, transparent, well priced and have good customer service. Never had any issues.read moreread lessVolksmaster Ltd (owner) - 2026-08-13Many thanks for taking the time to leave us a 5-Star review, Scott! We are pleased you're happy with our services 🙂read moreread less
Scott Savage12/08/26Excellent service from start to finish. I had my gearbox service and vehicle inspection carried out here, and I was very happy with the service I received. Mandy and Kat Farrell on reception were extremely helpful, friendly and professional. They provided excellent customer service and kept everything clear and straightforward.I really appreciate their help and would definitely recommend them. Thank you to the whole team for the great service!read moreread less
Arfan Akram11/08/26×
Arfan Akram11/08/26Excellent service from start to finish. I had my gearbox service and vehicle inspection carried out here, and I was very happy with the service I received. Mandy and Kat Farrell on reception were extremely helpful, friendly and professional. They provided excellent customer service and kept everything clear and straightforward.I really appreciate their help and would definitely recommend them. Thank you to the whole team for the great service!First time using Volksmaster in heywood and the service they provide is outstanding my vw polo came on with an engine light and booked it in with them within the hour of them diagnosing it they told me that I needed my Evap pipe replaced and that they could do it that day. Picked my car up and the next day the engine light came back up took it back the following Monday and they diagnosed that it also needed a charcoal canister as-well and they booked me in that day. Throughout this whole experience the ladies on reception were amazing at keeping me informed of my cars progress. Would highly recommend and they are priced competitively for a specialist garage. Would highly recommend and my car runs amazing now and will definitely be booking in again for a service.read moreread less
James Gibson11/08/26×
James Gibson11/08/26First time using Volksmaster in heywood and the service they provide is outstanding my vw polo came on with an engine light and booked it in with them within the hour of them diagnosing it they told me that I needed my Evap pipe replaced and that they could do it that day. Picked my car up and the next day the engine light came back up took it back the following Monday and they diagnosed that it also needed a charcoal canister as-well and they booked me in that day. Throughout this whole experience the ladies on reception were amazing at keeping me informed of my cars progress. Would highly recommend and they are priced competitively for a specialist garage. Would highly recommend and my car runs amazing now and will definitely be booking in again for a service.Good level of progress communication with all staff. I misunderstood what was referred to as “diagnostic inspection “ before the requested job was undertaken. If I’d have known it was not related to my requested repair, I would have declined this £60 task.read moreread less
Wayne Neal11/08/26"Thank you for the outstanding service!I originally came in for a DSG transmission fluid service, but the overall experience completely exceeded my expectations. The comprehensive vehicle check-complete with a detailed video walkthrough-was brilliant, and thecomplimentary car wash was a fantastic touch.Above all, the customer service was top-notch.The entire team was so friendly and welcoming, with a special thanks to Ms. Mandy for her exceptional assistance. Highly recommended!"read moreread less
Mohammad Albraak11/08/26×
Mohammad Albraak11/08/26"Thank you for the outstanding service!I originally came in for a DSG transmission fluid service, but the overall experience completely exceeded my expectations. The comprehensive vehicle check-complete with a detailed video walkthrough-was brilliant, and thecomplimentary car wash was a fantastic touch.Above all, the customer service was top-notch.The entire team was so friendly and welcoming, with a special thanks to Ms. Mandy for her exceptional assistance. Highly recommended!" - Delighted with VolksMaster Oldham. Needed to find a quality VAG indy garage after daughter moved to Manchester. Chose VolksMaster for MOT after looking at and phoning several garages. Friendly, reassuring conversations with several VM staff there. Confidence built for any future work required. Thanks.read moreread less
DIY Dave10/08/26×
DIY Dave10/08/26Delighted with VolksMaster Oldham. Needed to find a quality VAG indy garage after daughter moved to Manchester. Chose VolksMaster for MOT after looking at and phoning several garages. Friendly, reassuring conversations with several VM staff there. Confidence built for any future work required. Thanks.Friendly servivlce from arriving on site to drop vehicle off to picking it up. The staff behind the counter very approachable and big shout out for Jordan you sorted the oaperwork out at the end.Quality of workmanship on body / paint repair of my car look like the was never any chip / scrape there. Highly recommend.read moreread less
James Ward10/08/26×
James Ward10/08/26Friendly servivlce from arriving on site to drop vehicle off to picking it up. The staff behind the counter very approachable and big shout out for Jordan you sorted the oaperwork out at the end.Quality of workmanship on body / paint repair of my car look like the was never any chip / scrape there. Highly recommend.Used Volksmaster Bury a few times now for my 2019 VW Golf, they have been great both times, staff are polite (Alecia & Ste) are helpful and always have been reliable and able to fit me in quickly, VM diagnosed the faults correctly and repaired them the same day on both occasions with OEM VW Parts, due to this you do pay abit more than the average garage (my car likes expensive repairs 🙄😂) but I’d say it’s definitely worth it for their specialist expertise, knowledge and using the best possible parts and still much cheaper than a sleezy VW Main Dealer overall 🙂 - I’m booked in for my MOT in a few weeks, and any other future work will be coming back to them 5/5 ⭐️ service! Hard to find a trustworthy, decent mechanic these days so is a breath of fresh air! Thanks guys! - Tylerread moreread less
Spare Phone07/08/26×
Spare Phone07/08/26Used Volksmaster Bury a few times now for my 2019 VW Golf, they have been great both times, staff are polite (Alecia & Ste) are helpful and always have been reliable and able to fit me in quickly, VM diagnosed the faults correctly and repaired them the same day on both occasions with OEM VW Parts, due to this you do pay abit more than the average garage (my car likes expensive repairs 🙄😂) but I’d say it’s definitely worth it for their specialist expertise, knowledge and using the best possible parts and still much cheaper than a sleezy VW Main Dealer overall 🙂 - I’m booked in for my MOT in a few weeks, and any other future work will be coming back to them 5/5 ⭐️ service! Hard to find a trustworthy, decent mechanic these days so is a breath of fresh air! Thanks guys! - TylerExcellent service from the team at Volksmaster! They’ve communicated well throughout the whole repair process and Ryan has done a super job with the detailing. It was a nice surprise to see that my car had been valeted too although the job was on the body work. A great experience from start to finish. Keep up the good work!read moreread less
N06/08/26×
N06/08/26Excellent service from the team at Volksmaster! They’ve communicated well throughout the whole repair process and Ryan has done a super job with the detailing. It was a nice surprise to see that my car had been valeted too although the job was on the body work. A great experience from start to finish. Keep up the good work! - WOW great garage quality service staff friendly and knowledgable wont go anywhere else 5 STAR garageread moreread lessVolksmaster Ltd - Car and Van Centre (owner) - 2026-08-04Good morning, wow tank you for a great review of our Van Centre, I have passed your feedback onto the staff who will be pleased! If there is anything we can do for you in the future please do not hesitate to contact us!read moreread less
Timothy Turner03/08/26Had my work van booked in here by the company`s fleet management team. Kept me up to speed with the work carried out. Even gave the cab a clean down which was totally unexpected. Top job.Even considering taking my car here......read moreread less
Scott Patterson01/08/26Took my car to them as I kept getting Miss fires, they inspected the engine and give me the results which were not what I was hoping but helped me decide the best option which was to get rid of it. Service was excellent and I will be definitely be taking my new car to them for any work and service. Highly recommend, shout out to Jordan who explained everything to me in detail.read moreread less
Nicholas Robinson31/07/26×
Nicholas Robinson31/07/26Took my car to them as I kept getting Miss fires, they inspected the engine and give me the results which were not what I was hoping but helped me decide the best option which was to get rid of it. Service was excellent and I will be definitely be taking my new car to them for any work and service. Highly recommend, shout out to Jordan who explained everything to me in detail.Great garage. Friendly and clear communication. Sensible prices. Will definitely be back here.read moreread less
Tom Barkley (TB Physique Development)31/07/26 - Excellent service received at Volksmaster Oldham. Kat Farrell was so friendly and provided excellent service. Fantastic garage and staff 5 ⭐️read moreread lessVolksmaster Ltd (owner) - 2026-07-30Hello Kathryn, Thank you for your wonderful feedback on my colleague Kat which I have passed onto her this morning, I'm glad you received such excellent service and if there is anything we can do for you in the future please do not hesitate to contact us.read moreread less
Kathryn Robinson30/07/26Went in for full service and water pump replacement, great customer service and mechanics work.read moreread less
Ben Lomax29/07/26Absolutely perfect!! Took my VW to the Bury branch for the first time, armed with a super long list of things I wanted doing and I couldn’t have asked for better! Going forward, I won’t take my VW anywhere else! Very happy!Super lovely staff - everything clearly explained and all questions answered - Everything done in two days - was kept up to date as the work was progressing - very very reasonable price - nice little clean for the car afterwards too!Didn’t take a courtesy car but saw them on the way out, they look lovely!100/10 ⭐️⭐️⭐️⭐️⭐️read moreread less
Carena Bell29/07/26×
Carena Bell29/07/26Absolutely perfect!! Took my VW to the Bury branch for the first time, armed with a super long list of things I wanted doing and I couldn’t have asked for better! Going forward, I won’t take my VW anywhere else! Very happy!Super lovely staff - everything clearly explained and all questions answered - Everything done in two days - was kept up to date as the work was progressing - very very reasonable price - nice little clean for the car afterwards too!Didn’t take a courtesy car but saw them on the way out, they look lovely!100/10 ⭐️⭐️⭐️⭐️⭐️Absolutely fantastic work on my Merc, got the car back in 2 days, and couldn't be happier with the work done and at a great price! Can't recommend enough.read moreread less
Paul Webb29/07/26Dropped my car off at 9am for coding on the steering wheel and paddle shifters.Call by 10.15 to say it was done! Absolutely perfect! Would defo recommend!read moreread less
Ashley Caveney29/07/26I have booked my MOT at volksmaster Bury branch, very prompt service extremely friendly and helpful staff, will definitely be coming back.I also really appreciated receiving a video a couple hours after showing my car and explaining their recommendations which I found very helpful.read moreread less
Nafous Kebbewar29/07/26×
Nafous Kebbewar29/07/26I have booked my MOT at volksmaster Bury branch, very prompt service extremely friendly and helpful staff, will definitely be coming back.I also really appreciated receiving a video a couple hours after showing my car and explaining their recommendations which I found very helpful.Excellent service as usual at Volksmaster Heywood. I received a video of the work being carried out. My Mini Cooper was collected from home by Michael and returned the following day after a service, MOT and other essential repairs.Michael is a credit to the company; very professional, friendly and polite.Every member of staff I have met at Volksmaster has been a pleasure to deal with.I would definitely recommend this company - my favourite business in Heywood!read moreread less
Jopplety How29/07/26×
Jopplety How29/07/26Excellent service as usual at Volksmaster Heywood. I received a video of the work being carried out. My Mini Cooper was collected from home by Michael and returned the following day after a service, MOT and other essential repairs.Michael is a credit to the company; very professional, friendly and polite.Every member of staff I have met at Volksmaster has been a pleasure to deal with.I would definitely recommend this company - my favourite business in Heywood! - Dropped off my car Audi TTS for Dsg gearbox & filter change, also had Aircon re-gas, fantastic friendly customer service, good communication and with knowledgeable staff. Would recommend. Thank youread moreread less
Dee Meisuria28/07/26Worst Service Experience – Complete DisappointmentFor years, I’ve had my tires changed at small local shops and never had a single issue with steering vibration. This year, I spent nearly £1,000 at this shop for top-tier Michelin tires, but the steering wheel vibrates violently—it literally feels like the car is shaking apart.To make matters worse, the oil they used (or how they performed the service) is terrible. The car lost 1 liter of oil by the time I reached Germany, despite having zero history of mechanical or oil issues. I explicitly told them I was driving abroad, yet I am now forced to find another garage in Germany to fix their amateur mistakes and pay extra money out of pocket.Last year I used Halfords and had an exceptional experience, but going to this shop was a huge mistake. Zero expertise and total lack of care. Avoid this place!read moreread lessVolksmaster Ltd (owner) - 2026-07-28Dear Azad,Thank you for your feedback. We are always sorry to hear when a customer is dissatisfied, and we would have welcomed the opportunity to address your concerns directly through our formal complaints process so we could investigate and resolve this for you right away.To address your specific concerns:Wheel Balancing & Vibration: Whenever we fit new tyres, every wheel is fully balanced before being refitted to the vehicle. During your visit, our technician noted that the offside front upper arm ball joint was split, which affects wheel alignment and is the most likely cause of the vibration you experienced. We highlighted this issue to you at the time of service.Oil Service: As Volkswagen specialists, we carry out these services daily to strict manufacturer standards. Every job undergoes a two-step quality check by a second technician. As noted on your invoice, your vehicle was refilled with 7.7 litres of 5W-30 (VW 507 specification) oil, which is the exact grade and capacity recommended by Volkswagen for your engine.We take the quality of our workmanship very seriously. Upon your return to the UK, we would appreciate the opportunity to inspect the vehicle ourselves, tripple-check our work, and help you get this resolved.Please reach out to us directly on 0161 624 5060 so we can make the necessary arrangements.Thanks, Volksmaster.read moreread less
Azad Saeed28/07/26×
Azad Saeed28/07/26Worst Service Experience – Complete DisappointmentFor years, I’ve had my tires changed at small local shops and never had a single issue with steering vibration. This year, I spent nearly £1,000 at this shop for top-tier Michelin tires, but the steering wheel vibrates violently—it literally feels like the car is shaking apart.To make matters worse, the oil they used (or how they performed the service) is terrible. The car lost 1 liter of oil by the time I reached Germany, despite having zero history of mechanical or oil issues. I explicitly told them I was driving abroad, yet I am now forced to find another garage in Germany to fix their amateur mistakes and pay extra money out of pocket.Last year I used Halfords and had an exceptional experience, but going to this shop was a huge mistake. Zero expertise and total lack of care. Avoid this place!Volksmaster is my new 'go to' regular garage !! . Always a great service & great staff . Good fair prices & quality service .read moreread less
Darryl Kenyon27/07/26Really kind. They help me with an urgent problem "Fast and Serious"! Thank you!!read moreread lessVolksmaster Ltd (owner) - 2026-07-27Many thanks for taking the time to leave us a 5-Star review, Mauro! We are pleased you were happy with our services 🙂read moreread less
Mauro Valsecchi27/07/2610/10 from me. Amazing customer service. Everything was great from the front desk to the techs working on my car. Other garages couldn't figure out the electrical wiring issue on my car for the aircon system but these guys managed to nail it and got the diagnosis.The repair carried out was also top quality!Communication from Emily and Chris was great the entire time my car was in the garage. They listened to my concerns and answered any questions I had.They kept me on the road by providing me with a courtesy car which absolutely saved me. I will definitely be returning for any future work I need.Keep up the great work! 🙂read moreread less
Feen27/07/26×
Feen27/07/2610/10 from me. Amazing customer service. Everything was great from the front desk to the techs working on my car. Other garages couldn't figure out the electrical wiring issue on my car for the aircon system but these guys managed to nail it and got the diagnosis.The repair carried out was also top quality!Communication from Emily and Chris was great the entire time my car was in the garage. They listened to my concerns and answered any questions I had.They kept me on the road by providing me with a courtesy car which absolutely saved me. I will definitely be returning for any future work I need.Keep up the great work! 🙂 - Experience has been the best. Julie’s customer service has been outstanding!! Thanks a million. Got my car back in excellent condition. They didn’t waste no time either. Gave my car the same day.read moreread less
Bismaa24/07/26The SMART and alloy repair for my car was perfect. The work and colour match was that good that you can’t tell that it’s been repaired. When I arrived to drop my car off and also pick it up I could tell the people at Volksmaster are genuinely prideful about their work and care about every person and car that they work with. I can definitely recommend this place, and I will definitely be coming back if I need more work doing to my car in the future. Thank you Volksmaster ☺️read moreread less
Ryan Walker24/07/26×
Ryan Walker24/07/26The SMART and alloy repair for my car was perfect. The work and colour match was that good that you can’t tell that it’s been repaired. When I arrived to drop my car off and also pick it up I could tell the people at Volksmaster are genuinely prideful about their work and care about every person and car that they work with. I can definitely recommend this place, and I will definitely be coming back if I need more work doing to my car in the future. Thank you Volksmaster ☺️The best repair shop I have used in over 40 years of motoring, including repair centres I have used for family. The smart repairs are superb and so far I have been unable to spot any difference from a full body shop. So far they have also saved me a fortune.read moreread lessOwner Response - 2026-07-24Thank you so much for taking the time to leave such a wonderful review!Coming from someone with over 40 years of motoring experience, a compliment like this truly means the world to our entire team. We take massive pride in our SMART repairs, so knowing you can’t spot the difference between our work and a full body shop—and that we've been able to save you a bundle along the way—is the ultimate win for us.Above all, we’re deeply grateful for the trust you’ve placed in us over the years, especially when it comes to taking care of your family’s cars.Wishing you many more miles of safe driving, and we're always here whenever you or your family need us!read moreread less
Stephen Russell23/07/26What can I say about these guys!!!! Brilliant and lovely team.... they had ti have multiple goes and trying to fix my vehicle due to complex nature of the fault... i was trembling thinking about the bill and they were soooo reasonable with me... didnt know these guys were here but will definitely be my main garage from now on... great people with great service!read moreread less
billyy200023/07/26×
billyy200023/07/26What can I say about these guys!!!! Brilliant and lovely team.... they had ti have multiple goes and trying to fix my vehicle due to complex nature of the fault... i was trembling thinking about the bill and they were soooo reasonable with me... didnt know these guys were here but will definitely be my main garage from now on... great people with great service!Excellent service from Volksmaster. Quick, effective and efficient from start to finish. The team kept me updated throughout, completed the work to a high standard, and got my car back on the road promptly. Friendly staff, professional service, and great value. Highly recommended!read moreread less
Raz Sajid22/07/26× - Completed a big job promptly and efficiently and very helpfull. Will never use the local VW main dealer again. Highly recommended.read moreread less
Barrie Rostron22/07/26Really good place to take your car for a service. Gave regular updates and kept me in the loop about everything. Really friendly staff especially Emily and Nicola. Will definitely come backread moreread less
Weqas Khalid21/07/26MOT and service great. Video included with service - very useful to be able to actually see yourself what is inspected ! Have had a few things done here now and it’s always an honest and professional service at Volksmaster. Highly recommended to come here if you want your vehicle looked after properlyread moreread less
Lewis Crowther21/07/26×
Lewis Crowther21/07/26MOT and service great. Video included with service - very useful to be able to actually see yourself what is inspected ! Have had a few things done here now and it’s always an honest and professional service at Volksmaster. Highly recommended to come here if you want your vehicle looked after properlyGolf taken in for diagnostics. All handled very well and clear feedback on report. Nice personal service.read moreread lessVolksmaster Ltd (owner) - 2026-07-22Many thanks, Matt for the 5-Star review and feedback! We are pleased you were happy with our services 🙂read moreread less
Matt Whittaker21/07/26 - Dealership quality service at independent garage prices.Honestly, this is the most professional garage I have ever had the pleasure of dealing with. I needed a new mechatronic unit fitted and decided to try Volksmaster after receiving a recommendation. I am very pleased that I did.Kat Farrell did an amazing job of keeping me informed throughout the entire process, liaising with the dealership to arrange the transfer of funds and advising me on additional work that needed to be carried out.The whole team was professional, polite, knowledgeable and highly competent. It was genuinely a pleasure dealing with them.Thank you, everyone!read moreread less
farzad kouchi20/07/26×
farzad kouchi20/07/26Dealership quality service at independent garage prices.Honestly, this is the most professional garage I have ever had the pleasure of dealing with. I needed a new mechatronic unit fitted and decided to try Volksmaster after receiving a recommendation. I am very pleased that I did.Kat Farrell did an amazing job of keeping me informed throughout the entire process, liaising with the dealership to arrange the transfer of funds and advising me on additional work that needed to be carried out.The whole team was professional, polite, knowledgeable and highly competent. It was genuinely a pleasure dealing with them.Thank you, everyone!The team at VM Smart Repairs Oldham were superb for doing a paintwork repair on my front bumper. Clear communication, competitive quote and great service! The quality of the work is fantastic - looks like a factory finish! The colour match was perfect and the team ensured I was happy with it.read moreread lessOwner Response - 2026-07-20Hi Rameez, thanks so much for taking the time to leave us a detailed 5-Star review. We are pleased you were happy with our services and appreciate the support 🙂read moreread less
Rameez M19/07/26×
Rameez M19/07/26The team at VM Smart Repairs Oldham were superb for doing a paintwork repair on my front bumper. Clear communication, competitive quote and great service! The quality of the work is fantastic - looks like a factory finish! The colour match was perfect and the team ensured I was happy with it.i have used this garage ashton road very polite staff very busy garage , unfortunately a few days after the service my oil light appeared on i noticed the same amount of oil was in when i took it . so they obviously have not changed the oil . i will be taking it back on monday they kept it until afternoon to say it was being washed and this also was not done. very disappointing .read moreread lessVolksmaster Ltd (owner) - 2026-07-17Hi Karen, thank you for taking the time to leave this helpful feedback. We are pleased you were happy with our work and customer services and would like to apologise for the lack of the free valet. If you are in the area next week, give us a shout and we would be happy to get this sorted for you. With regards to parking, we are currently looking at ways to alleviate this. Thanks, Volksmaster.read moreread less
Karen Ingham19/07/26×
Karen Ingham19/07/26i have used this garage ashton road very polite staff very busy garage , unfortunately a few days after the service my oil light appeared on i noticed the same amount of oil was in when i took it . so they obviously have not changed the oil . i will be taking it back on monday they kept it until afternoon to say it was being washed and this also was not done. very disappointing .Excellent service from Volksmaster! Kate and the other receptionist were both very welcoming, friendly and helpful from the moment I arrived. They kept me informed throughout and made the whole experience easy and stress-free.The work carried out on my car was professional and completed to a very high standard. Everyone was knowledgeable, honest and also had a great sense of humour, which made the visit even better. I’m very pleased with the service and would definitely recommend Volksmaster to anyone looking for reliable and professional work. I’ll definitely be returning!read moreread less
Nabeel Hussain17/07/26×
Nabeel Hussain17/07/26Excellent service from Volksmaster! Kate and the other receptionist were both very welcoming, friendly and helpful from the moment I arrived. They kept me informed throughout and made the whole experience easy and stress-free.The work carried out on my car was professional and completed to a very high standard. Everyone was knowledgeable, honest and also had a great sense of humour, which made the visit even better. I’m very pleased with the service and would definitely recommend Volksmaster to anyone looking for reliable and professional work. I’ll definitely be returning!HIGHLY RECOMMENDED.Second time using Volksmaster. They have completed service and MOT for us. Friendly professional service.Kept us updated and informed throughout.read moreread lessVolksmaster Ltd (owner) - 2026-07-17Hi Dawn, we are pleased you were happy with our services. Thanks so much for taking the time to leave us a 5-Star review 🙂read moreread less
Dawn Evans17/07/26 - Fabulous serviceMy van had dpf and egr issuesThe mechanics listened to what id done to resolve it, and symptoms.As the on board computer had been cleared by brakedown it was good mechanic disgnostic work to solve the problem.As i had to leave my van for repairElishia kept me upto date with costs and timeline of work being done and estimates of when it would be completed.A real pleasure to deal with the garage, very efficient.Ive just been to pick van up today and runs best its ever done in 4 years.They even washed the van and kindly left me a goody bag and water.Truly gone above and beyond in service and care.Thankyou for looking after Edna and making her run so well.read moreread less
Lisa Eagleton-muir17/07/26×
Lisa Eagleton-muir17/07/26Fabulous serviceMy van had dpf and egr issuesThe mechanics listened to what id done to resolve it, and symptoms.As the on board computer had been cleared by brakedown it was good mechanic disgnostic work to solve the problem.As i had to leave my van for repairElishia kept me upto date with costs and timeline of work being done and estimates of when it would be completed.A real pleasure to deal with the garage, very efficient.Ive just been to pick van up today and runs best its ever done in 4 years.They even washed the van and kindly left me a goody bag and water.Truly gone above and beyond in service and care.Thankyou for looking after Edna and making her run so well.Good service, all checks done on video.Informrd by very pleasant staff to watch the tyres. All good and dusted by lunchtime.Peterread moreread less
Pèter Liley16/07/26Just had front bumper replaced on my Mercedes and its beautiful !!! Wonderful customer service absolutely amazing. The wonderful receptionists were so helpful. I cannot recommend this place enough. Will tell all my friends. Thank you for looking after me and my carread moreread less
Lorraine gallsworthy16/07/26i have used this garage ashton road very polite staff, completed the job service oil change supposed to have been washed and vacuumed but it was not .I’d recommend This garage to other people the only downfall is parking space trying to return the courtesy car because the garage was full abuse of customers from Tesco’s reporting. We are blocking them in when five minutes the road was clear. No fault with staff or Mechanics.read moreread lessVolksmaster Ltd (owner) - 2026-07-17Hi Karen, thank you for taking the time to leave this helpful feedback. We are pleased you were happy with our work and customer services and would like to apologise for the lack of the free valet. If you are in the area next week, give us a shout and we would be happy to get this sorted for you. With regards to parking, we are currently looking at ways to alleviate this. Thanks, Volksmaster.read moreread less
Karen Ingham16/07/26×
Karen Ingham16/07/26i have used this garage ashton road very polite staff, completed the job service oil change supposed to have been washed and vacuumed but it was not .I’d recommend This garage to other people the only downfall is parking space trying to return the courtesy car because the garage was full abuse of customers from Tesco’s reporting. We are blocking them in when five minutes the road was clear. No fault with staff or Mechanics.easy to book appointment at convenient time. Brake service much cheaper than authorised dealer. Quick service today - 4 hours between drop off and pick up. Use regularly and always had good service.read moreread lessVolksmaster Ltd (owner) - 2025-07-16Thank you Chris for taking the time to leave us a 5-Star review!read moreread less
Chris Duffy16/07/26After being quoted a ridiculous price by the Volkswagen dealership for my Golf GTE, I was recommended this garage and I’m so glad I came here instead.The team were professional, honest, and did a fantastic job. They took the time to explain everything clearly and the customer service was excellent. A special thanks to Kat, who was so friendly, helpful, and made the whole experience stress-free.They’re not the cheapest, but the quality of their work is absolutely worth it. I’d say they’re every bit as good as a Volkswagen main dealer, if not better.I’ll definitely be coming back if I ever need anything in the future. Highly recommended!read moreread less
Mobin Kazemi15/07/26×
Mobin Kazemi15/07/26After being quoted a ridiculous price by the Volkswagen dealership for my Golf GTE, I was recommended this garage and I’m so glad I came here instead.The team were professional, honest, and did a fantastic job. They took the time to explain everything clearly and the customer service was excellent. A special thanks to Kat, who was so friendly, helpful, and made the whole experience stress-free.They’re not the cheapest, but the quality of their work is absolutely worth it. I’d say they’re every bit as good as a Volkswagen main dealer, if not better.I’ll definitely be coming back if I ever need anything in the future. Highly recommended! - More expensive and took a little longer than I'd expected but it was really bad damage and now good as new so fully worth it! Thanks so muchread moreread less
Sam Holmes14/07/26Would definitely recommend very friendly and helpful, car washed at the end and a little bag with a bottle of water and air freshener, the little extra make a big differenceread moreread less
Kirstie Smith14/07/26Been coming here for 11 years, always great work and everyone is always helpful and friendlyread moreread lessVolksmaster Ltd (owner) - 2026-06-23Thank you for the 5-Stars, Jamie 🙂read moreread less
Jamie H13/07/26Just had my car MOT'd by the very efficient team in BuryThanks to the mechanics and reception staff for a very quick professional serviceread moreread less
Bev McAllister13/07/26When it comes to the experts on vag group cars volksmaster are the leaders at working on them and also repairing them, the team are amazing from reception to workshop to the valeters, their prices are fair and the turn around on repair was one of the quickest from sourcing the new part to the fitting it, i would highly recommend them if you have a vw audi seat, these guys know their stuff thanks again for an amazing service your number is now a permently saved in my phone thanks again for the very fast turn aroundread moreread less
Martyn Wills10/07/26×
Martyn Wills10/07/26When it comes to the experts on vag group cars volksmaster are the leaders at working on them and also repairing them, the team are amazing from reception to workshop to the valeters, their prices are fair and the turn around on repair was one of the quickest from sourcing the new part to the fitting it, i would highly recommend them if you have a vw audi seat, these guys know their stuff thanks again for an amazing service your number is now a permently saved in my phone thanks again for the very fast turn around - Had such a nice experience here! Came in for a full service and MOT, everything was explained perfectly and theyve even given my car a clean. So professional and genuine! Would 100% recommendread moreread less
Megan Van Berkel09/07/26Had such a nice experience here! Came in for a full service and MOT, everything was explained perfectly and theyve even given my car a clean. So professional and genuine! Would 100% recommendread moreread less
Megan Van Berkel09/07/26I had a great experience with Volksmaster in Heywood. From the initial diagnosis through to providing detailed quotes and all the documentation needed for my warranty company, the team were professional, efficient and incredibly helpful.A special thank you to Emily, who kept me updated throughout the process and was always patient, responsive and happy to answer any questions I had. Her communication made what could have been a stressful situation much easier to deal with.I’d also like to thank Chris, who worked on my car and took the time to explain the diagnosis clearly. His expertise, honesty and patience gave me confidence that the issue had been identified correctly.The level of customer service and support from both Emily and Chris was excellent. I wouldn’t hesitate to recommend Volksmaster to anyone looking for a knowledgeable, trustworthy garage with outstanding customer care.read moreread less
H07/07/26×
H07/07/26I had a great experience with Volksmaster in Heywood. From the initial diagnosis through to providing detailed quotes and all the documentation needed for my warranty company, the team were professional, efficient and incredibly helpful.A special thank you to Emily, who kept me updated throughout the process and was always patient, responsive and happy to answer any questions I had. Her communication made what could have been a stressful situation much easier to deal with.I’d also like to thank Chris, who worked on my car and took the time to explain the diagnosis clearly. His expertise, honesty and patience gave me confidence that the issue had been identified correctly.The level of customer service and support from both Emily and Chris was excellent. I wouldn’t hesitate to recommend Volksmaster to anyone looking for a knowledgeable, trustworthy garage with outstanding customer care. - Had my car in today for its MOT they staff are always lovely and welcoming. Couldn't recommend a better business for your vehicles needs. Kat on reception is always amazingread moreread less
Skye Lomas03/07/26UPDATE JUNE 2026: My van was fixed today at Volksmaster Oldham. It had developed a fault where it was blowing out black smoke when accelerating. Volksmaster undertook an inspection and a smoke test. Identified a problem with my intercooler and the manifold air intake. They replaced the intercooler and then rechecked the air intake. All sorted. Van is fully fixed and working perfectly again. Great service and expertise from the Volksmaster team. Many thanks.June 2025: My T5 van had full service and timing belt changed. All work carried out expertly, on time, and for a reasonable price. Easy to book and the appointment made was within the week. Check in and pick up was all no drama. Van is running as sweet as a nut. Excellent - I would recommend.read moreread less
Dave Whitehead01/07/26×
Dave Whitehead01/07/26UPDATE JUNE 2026: My van was fixed today at Volksmaster Oldham. It had developed a fault where it was blowing out black smoke when accelerating. Volksmaster undertook an inspection and a smoke test. Identified a problem with my intercooler and the manifold air intake. They replaced the intercooler and then rechecked the air intake. All sorted. Van is fully fixed and working perfectly again. Great service and expertise from the Volksmaster team. Many thanks.June 2025: My T5 van had full service and timing belt changed. All work carried out expertly, on time, and for a reasonable price. Easy to book and the appointment made was within the week. Check in and pick up was all no drama. Van is running as sweet as a nut. Excellent - I would recommend.I took my car to Volksmaster for a service and MOT, June 2026. I had a couple of queries that we dealt with very efficiently by the receptionist and left my car for the work to be done. I was kept informed of progress throughout the morning and received my car back, washed and cleaned inside, by mid-afternoon. I have absolutely no concerns about any element of the work that was done and feel that I paid a good price as well. I wouldn't hesitate to recommend Volksmaster.read moreread less
Kevin Garside30/06/26×
Kevin Garside30/06/26I took my car to Volksmaster for a service and MOT, June 2026. I had a couple of queries that we dealt with very efficiently by the receptionist and left my car for the work to be done. I was kept informed of progress throughout the morning and received my car back, washed and cleaned inside, by mid-afternoon. I have absolutely no concerns about any element of the work that was done and feel that I paid a good price as well. I wouldn't hesitate to recommend Volksmaster. - good service and staffread moreread lessVolksmaster Ltd (owner) - 2026-06-26Many thanks for the 5-Stars, Jack!read moreread less
Jack Sweeney26/06/26These guys are great! Called in when passing for a quote on a Range Rover air-con re-gas. They said they'd do it straightaway which is exactly what they did!45 minutes I was driving around nice and cool. The staff are very friendly and helpful.A good price for air-con re-gas.Recommended.read moreread less
John Clarke26/06/26×
John Clarke26/06/26These guys are great! Called in when passing for a quote on a Range Rover air-con re-gas. They said they'd do it straightaway which is exactly what they did!45 minutes I was driving around nice and cool. The staff are very friendly and helpful.A good price for air-con re-gas.Recommended.Great service continues having used Volkmaster for many years. Kept informed regarding any work requiring to be carried out. Highly recommend.read moreread lessVolksmaster Ltd - Car and Van Centre (owner) - 2026-06-11Many thanks for taking the time to leave this amazing feedback, Jackie! 🙂read moreread less
Jackie25/06/26Friendly staff,upfront and honest from the get go,kept us well informed on progress of the car.Would definitely recommendread moreread less
David Farrell25/06/26 - Took my car to volkmaster at short notice and the job was completed quickly which I was very pleased with. Customer service was great. They washed and cleaned the interior and exterior of my car and provided water and an air freshener free of charge before returning the vehicle to me. Super happy with the service received and will definitely be using again.read moreread less
Phil Bell20/06/26×
Phil Bell20/06/26Took my car to volkmaster at short notice and the job was completed quickly which I was very pleased with. Customer service was great. They washed and cleaned the interior and exterior of my car and provided water and an air freshener free of charge before returning the vehicle to me. Super happy with the service received and will definitely be using again.Flooded boot where the battery is.Very helpful, very professional, identified issue, repaired and tested. Would recommend.read moreread less
Stephen Young18/06/26Called up in the morning got it booked in same day, took my car in at lunch time and it was done before the end of the day. Mint job would highly recommend them.read moreread less
Braedan Skates18/06/26friendly staffvery good customer servicefelt welcomed and can’t ask for anything more highly recommend for the job i even travelled around 9/10 miles but well worth itread moreread less
Adam Lodhi16/06/26Having had probably the worst experience with my warranty company and no car for 7weeks I can't thank the staff at volksmaster enough for all the help and patience they had for weeks.Especially Mandy you were amazing speaking to me daily keeping me up-to-date with everything you had the patience of a saint over the weeks. Also you manager I'm sorry I don't think I got his name but I know you both spent a lot of time to help get this sorted. And all your mechanics who spent time fixing our vehiclesYou have an amazing team of professionals and I wouldn't think twice about recommending your garage and coming again.We really appreciate everything you did. 👌🏻⭐⭐⭐⭐⭐read moreread less
emma burton16/06/26×
emma burton16/06/26Having had probably the worst experience with my warranty company and no car for 7weeks I can't thank the staff at volksmaster enough for all the help and patience they had for weeks.Especially Mandy you were amazing speaking to me daily keeping me up-to-date with everything you had the patience of a saint over the weeks. Also you manager I'm sorry I don't think I got his name but I know you both spent a lot of time to help get this sorted. And all your mechanics who spent time fixing our vehiclesYou have an amazing team of professionals and I wouldn't think twice about recommending your garage and coming again.We really appreciate everything you did. 👌🏻⭐⭐⭐⭐⭐A “vw specialist” with non existent parts don’t bother wasting your time with them.😂read moreread lessVolksmaster Ltd (owner) - 2026-06-16Hi Nadeem,We are disappointed by your review, as it leaves out some crucial context. We originally quoted this job over 30 days ago, at which point the parts were fully available. However, you ignored our follow-up calls.When you eventually got back in touch, after repeatedly asking for further discounts and requesting we only replace the clutch while leaving the old flywheel (which goes against our quality standards and best practices)—the parts were unfortunately no longer stocked by our reputable suppliers.Because sourcing parts for a 17-year-old Scirocco can be time-sensitive, we always encourage prompt communication. Had this been booked in when the quote was originally provided a month ago, we would have happily been able to complete the job for you.read moreread less
Nadeem Khan15/06/26 - Major safety issue - Do not recommend!Terrible experience with their servicing. They left the chassis screws loose, and most of them have already dropped off. Out of 5 screws for the front bumper/undertray, only one was left screwed in. Driving like this was extremely unsafe. Please avoid this shop for any maintenance services if you value your safety.read moreread less
J Sara14/06/26×
J Sara14/06/26Major safety issue - Do not recommend!Terrible experience with their servicing. They left the chassis screws loose, and most of them have already dropped off. Out of 5 screws for the front bumper/undertray, only one was left screwed in. Driving like this was extremely unsafe. Please avoid this shop for any maintenance services if you value your safety.Excellent service by the team and took the time to run through the report and explain things thoroughlyread moreread less
Sarah Thorp12/06/26Excellent service from start to finish. Friendly staff, clear communication, fair pricing, and the work was completed on time. My car is running great, and I couldn’t be happier with the experience. Highly recommended!read moreread less
Dave Brown12/06/26Worked on my Touareg and they have worked wonders! Honestly very helpful team and very professional. Will only come to Volksmaster from now onread moreread less
Haseeb Mujahid11/06/26First time using this garage and the service and workmanship is top quality. Even gave my car a wash afterwards. Will be recommending to friends and family to use as it’s hard to find decent vag group specialists that don’t charge the earth like the main dealers.read moreread less
Andrew Aykroyd09/06/26 










































































































































