Manufacturer’s Warranty Explained

In October 2003 European Union legislation affecting the motor trade came into force. Its full title is ‘Block Exemption Regulations 1400/2002’ (in short ‘BER’).

This legislation changes the way cars may be serviced and repaired and gives vehicle owners a lot more freedom in their decision as to who should look repair their cars. Before BER it was very difficult to have cars, which were still covered by the manufacturer’s warranty, serviced anywhere except a franchised dealer.

Now motorists can use any garage of their choice to service their cars without invalidating the manufacturer’s warranty, subject to:

  • The service is carried out in accordance with the manufacturer’s servicing schedules and is recorded
  • Any parts used are of ‘appropriate quality’ and are recorded

The Office of Fair Trading confirms that the new BER prohibits vehicle assemblers’ warranties from including conditions requiring that:

  • All normal maintenance be provided within the vehicle makers’ network
  • All parts used must be the vehicle assembler’s ‘original spare parts’

Therefore Motorists and Garages are no longer forced to use parts supplied from the Vehicle Assembler in order to maintain the New Vehicle Warranty. There is a new definition of ‘original spare parts’ and ‘matching quality parts’ that is based on the quality of the component, and these parts may be used when servicing vehicles and purchased through the independent aftermarket.

Please contact us for more information regarding your vehicle, your vehicles warranty and the above legislation. Telephone Bury: 0161 761 3030 or Oldham: 0161 624 5060.

Arranging Your Service

Drop your car off
Simply drop your car off with us between 8am and 10am and in most cases your vehicle will be ready for collection the same day between 3.30 and 5.30. Outside these hours you are welcome to park.

Wait with your car
Most servicing and repair work can be done while you wait. If this is your preference we have a superb waiting area equipped with free hot and cold drinks and a interesting viewing area where you can watch our trained technicians working on your vehicle.

Courtesy car
If your vehicle needs to stay with us for 1 day or longer then you are able to pre-book one of our courtesy vehicles to keep you mobile. We have a range of basic vehicles from small petrol hatchbacks to large diesel estate cars. Contact our service advisors for more details.

Pick up / drop off
The ultimate hassle free solution; one of our drivers will arrange to collect your vehicle from your home or place of work at a pre-arranged time and then return your vehicle when the work is complete. Our service advisors will contact you when the vehicle arrives on site during the day to discuss the progress of the work and then advise you of the time you can expect your vehicle back. Contact our service advisors for more details.

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