Volksmaster Service Plan Subscription Terms And Conditions
1. Service Plan Coverage
Your service plan covers the routine servicing of your vehicle as outlined in the manufacturer’s recommended service schedule and your service plan agreement.
2. Payments
- You must make all agreed monthly payments on time.
- Failure to maintain payments may result in the suspension or cancellation of your service plan.
- Any outstanding balance owed remains payable.
- Volksmaster reserves the right to recover any outstanding sums, including reasonable administration and debt recovery costs where permitted by law.
3. Where Services Can Be Carried Out
Services covered by this plan must be completed by Volksmaster.
4. Additional Repairs
The service plan covers only the scheduled servicing items included in your agreement. Any additional repairs, parts, diagnostics, wear-and-tear items, or other work identified during servicing will be charged separately and require your approval.
5. Early Servicing
If your vehicle requires servicing earlier than anticipated due to mileage or usage, you may be asked to make an additional payment to ensure sufficient funds are available to cover the service.
6. Cancellation
You may cancel your service plan at any time by contacting Volksmaster in writing.
- If cancelled within 60 days and no service has been used, a full refund of payments made will be provided.
- After 60 days, or if any service has been carried out, a cancellation fee may apply.
- Any remaining balance, less applicable fees and service costs already incurred, will be refunded.
7. Transfer of Plan
Subject to approval, any remaining balance may be:
- Transferred to another eligible vehicle, or
- Transferred to a new owner of the vehicle.
Additional charges may apply if the new vehicle has higher servicing costs.
8. VAT Changes
If VAT rates change during the term of the plan, monthly payments and total plan costs may be adjusted accordingly.
9. Manufacturer Warranty
Maintaining the manufacturer’s recommended service intervals is the customer’s responsibility. Failure to service the vehicle at the required time or mileage may affect any remaining manufacturer warranty.
10. End of Plan
The plan will end when:
- All scheduled services included in the agreement have been completed;
- The plan is cancelled;
- The vehicle or balance is transferred; or
- The plan reaches its agreed end date.
11. Liability
Volksmaster’s responsibility under this plan is limited to providing the scheduled servicing included within the agreement. We are not liable for any indirect or consequential losses arising from vehicle use, breakdowns, or delays.
12. Data Protection
Your personal information will be processed in accordance with applicable UK data protection laws and used only for administering your service plan and related customer services.
